We want you to be completely satisfied with your purchase. If you’re not, you may return the item within 7 days of receiving it. Please note that we do not accept returns for change of mind. However, we do offer returns for items that meet the following criteria:
- The item must be unopened and unused, with all original packaging and tags intact.
- We cannot accept returns for items that have been lightly worn or used.
- Please ensure that the product is in the same condition as when you received it.
- Contact our customer service team within 7 days of receiving your item to initiate the return process.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, we will provide you with shop credit peso points equivalent to the item’s value. Please note that we will not cover the return-shipping fee.
- Ship the item back to us in its original packaging, ensuring that it is securely packed to prevent any damage during transit.
- Upon receiving the returned item, our team will inspect it to ensure it meets our return policy criteria.
- If the item meets our return policy standards, the equivalent value of shop credit peso points will be credited to your account within 30 days.
The following items are not eligible for return:
- Items that have been opened or used
- Items that have been altered or damaged post-delivery